Journal of Management Research
Volume 6, Number 3 ( December 2006)
ISSN: 0972-5814 Online ISSN: 0974-455X
Usage of Quality Tools in the Indian Automobile Sector
V K Khanna, Prem Vrat, Ravi Shankar and B S Sahay
| Abstract |
This paper presents the survey result and analysis of quality tools being followed by the Indian automobile sector for achieving the philosophy of Total Quality Management (TQM). Though there are many quality tools for the implementation of TQM philosophy, however, the survey focused on key twenty-three quality tools. The paper reveals that the Indian automobile sector is not responding fast enough to the changing needs of the market scenario and concludes that implementation of most of these quality tools lacks depth. The weakest among these is Six Sigma and its supporting tools whereby Indian automobile sector is loosing an opportunity to make 2941-fold improvement in quality as compared to products built under the constraint of 99% capability.
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