Journal of Management Research
Volume 2, Number 1 (January - March 2002)
ISSN: 0972-5814 Online ISSN: 0974-455X
Expert Systems in Human Resource Management
Sameek Ghosh and Madan Kumaraswamy
| Abstract |
Expert Systems (ES) have found application in a variety of domains. Human Resource Expert Systems (HRES) can emulate the decision-making abilities of a Human Resource (HR) Expert. The design and development of HRES is dependent on the initiative and support of the top management. HRES
implementation should be holistic, with maximum participation of all departments of the organization.
This paper deals with the scope of HRES applications in Recruitment, Training and Development,
Performance Appraisal, Reward System, Designing Organization Structure and Strategy, Industrial
Relations and Conflict Resolutions and Management Control of HR functions. HRES has to meet the
challenges to alleviate the fears of computers in HR functions and resistance to change. HRES can
improve the productivity levels by helping HR managers in taking rational decisions to solve
unstructured HR related issues. The emphasis is on organization change and bold initiatives to
increasingly apply ES in HR domain and overcome the challenges. This paper aims at analyzing the
focus areas of HRES and functions where HRES face limitations and challenges.
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