Journal of Management Research
Volume 16, Number 3 (July–September 2016)
ISSN: 0972-5814 Online ISSN: 0974-455X
Problems of Employees in Organized Retail Sector A Survey of Selected Cities of Punjab
Pratibha Goyal and Mohit Gupta
| Abstract |
Research has documented that the satisfaction of retail employees will lead to customer satisfaction.
The present study has been conducted to ascertain the problems of the retail employees in the
organized retail industry. Factor analysis using varimax rotation was employed to assess the same and the four problem areas of insecurity, non-motivation, boredom and time consuming nature of the job have been identified which are bothering the retail employees in the organized sector.
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